Knowledge base

How to verify a Dubai agency before handing it a client

17 September 2026 · 9 min read

You are handing over not a contact but your reputation: if the agency in Dubai fails, the client will hold you responsible. The good news: the Dubai market is built so that almost everything can be checked in 15 minutes from your phone. Here is how.

Why checking is easy in Dubai

Dubai's property market is regulated more tightly than most markets clients come from. Every agency, every broker and every listing is registered in the systems of the Dubai Land Department (DLD) and its regulator RERA, and these registers are public. You do not need to trust an agency's website: you need to open the app and cross-check.

Five checks follow, in order. The first three take minutes, the last two are a conversation.

Check 1. Licence and RERA registration

A legal agency has two numbers. First: a trade licence from Dubai's Department of Economy and Tourism (DET). Second: RERA registration, the ORN (Office Registration Number). Without the second, a company can be anything, but not a property broker.

How to check: install the Dubai REST app (the official DLD app), open the section for licensed brokerage companies and enter the name or ORN. You will see the registration status, validity and legal name. Cross-check three things: the name matches the website and the contract; the status is active; the validity does not expire next month.

If an agency does not state its ORN on first request, the conversation can end there. Legal agencies put it in the website footer and in their signature.

Check 2. Broker cards and BRN

The people who will work with your client must hold a broker card with a BRN issued under that ORN. In the same Dubai REST app, in the licensed brokers section, enter the name or BRN: you will see the photo, the company name and the card validity.

Why this matters to a partner abroad: only a broker with a valid card is entitled to sign transaction forms and represent the client. If the "partner relations manager" has no card, that is normal, but whoever goes with your client to the viewing and the signing must have one.

Check 3. Listings and Trakheesi

Every property listing in Dubai must carry a Trakheesi permit number issued against the agency's licence. Open any listing of the agency on Property Finder or Bayut: the permit number is shown in the listing card. It can be verified through the DLD "Verify License and Permits" service or in Dubai REST.

What it says about the agency: listings without permits or with someone else's numbers mean the company either works through a third party's licence or breaks advertising rules. The agency gets the fines; the client gets the problems with the property.

Check 4. The contract before the client's name

The first three checks tell you the agency exists and is legal. The fourth tells you whether you can work with it. Ask for a template agreement before you name the client: a referral agreement or a Sub-Brokerage Agreement.

It must contain: your share and what it is calculated from; the payout deadline in days after the money arrives; the procedure for registering the client to you; who communicates with the client and how; what happens in a dispute. An agency that proposes "first the deal, then the paperwork" is proposing that you work on a handshake.

A useful test: ask how many days after the developer's commission arrives you will receive the money. The answer "as soon as we get it" without a number of days is no answer.

Check 5. People and numbers

Ask for three things that cannot be faked in an evening.

  • Contacts of current partners. An agency whose partners are happy gives them without a pause. Call one or two and ask about payout timing and whether clients were ever poached.
  • Numbers. How many partners, how many deals through partners, how much paid out. Not necessarily exact, but the person running the partner programme knows them by heart.
  • A responsible person. Name, position, how long in Dubai, how to reach them. A partner programme backed by a website form and a shared mailbox does not work.

Separately, look at how many years the agency has been in the market and what it does besides partnerships. A company with its own brokers, its own deals and its own developers will not vanish after your first commission.

Red flags

  • They ask for the client's contact before anything is signed.
  • They do not state the ORN or suggest "looking on the website" where it is absent.
  • The share is stated verbally or in a messenger, but not in a document.
  • The payout timing question is answered without a number of days.
  • They promise a share above 90 percent for a bare contact handover.
  • There is not a single partner you can talk to.
  • The agency's listings carry no Trakheesi numbers.

Check us first

We suggest starting with a check ourselves. FOR YOU REAL ESTATE L.L.C licence number 1230242, ORN 37533: open Dubai REST and cross-check. The network has over 250 partners, and the total commission paid to them and partner case studies are published on the company page. We send the template agreement before we ask for the client's name. A specific person is responsible for foreign partners; their name and contacts are on the page for agencies.

Frequently asked

How do I check that a Dubai agency is licensed?

Open the official Dubai REST app from the Land Department, find the company by name or ORN and cross-check the status, validity and legal name. Legal agencies state their ORN on first request.

What are ORN and BRN?

ORN is the agency's registration number with RERA. BRN is the card number of an individual broker working under a specific ORN. Both are verified in Dubai REST.

How do I check an agency's listing?

Every listing in Dubai must carry a Trakheesi permit number issued against the agency's licence. The number is shown in the listing card on the portal and verified through the DLD service.

What to ask the agency for before handing over a client?

The ORN, a template agreement with the share, payout deadline and client registration, contacts of current partners and the name of the person responsible for partners.

The main red flag?

A request to name the client's contact before an agreement is signed. Everything else is negotiable; this is not.

How long does the check take?

The first three steps, licence, brokers and listings, about 15 minutes from your phone. The contract and talking to partners, a day or two.

If the article answered your question, the next step is one message away.

How we work with brokers

Sources: Dubai Land Department · Dubai REST app: every DLD service, Truhauz · How to verify a UAE property broker before you buy, PSI · Trakheesi permits explained, All Real Estate · Verify RERA broker registration, EGSH

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